Support & Customer Care
At Secured Homes USA, your safety and satisfaction are always our top priorities. Whether you need help with your system, have questions about your service, or want to make changes to your account—we’re here to help. Call us now at 813-693-5556
Need Technical Assistance?
If you're experiencing issues with your system or equipment, our support team can walk you through troubleshooting or schedule a technician if needed.
Common topics we can help with:
Alarm system troubleshooting
Camera or sensor connectivity
Mobile app setup and support
Low battery or offline device alerts
Equipment replacement or upgrades
📞 Call Us: 813-693-5556
📧 Email: support@securedhomesusa.com
Mobile App Support
Need help setting up or navigating the ADT Control App?
Visit our Mobile App Guide for step-by-step instructions on:
Arming/disarming your system remotely
Setting up alerts and notifications
Managing smart devices like locks, lights, and thermostats
Creating custom automation scenes
Account & Billing Questions
Have questions about your account, monthly service, or making updates? We're here to assist.
We can help with:
Updating contact info or emergency contacts
Understanding your billing statement
Changing your monitoring plan
Moving or transferring your service
📞 Call Us: 813-693-5556
🕒 Hours: Monday–Friday, 9 AM to 6 PM EST
FREE Equipment with EVERY PACKAGE- Secure it Today!
*With $199 or $299 installation charge and new monitoring equipment. Early termination fee applies. See terms for details.
CONTACT US
PHONE: (813) 693-5556
EMAIL: support@securedhomeusa.com
INDUSTRIES
- Real Estate Professionals
- Security Consultants
© 2020 SecuredHomeUSA.com | SafeStreets USA | *See Terms and Conditions
*With $199 - $299 Customer Installation Charge. 36-Month Monitoring Agreement required starting at $53.99 per month ($1,943.64). 24-Month Monitoring Agreement required per month for California ($1295.76). Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Certain restrictions may apply. Offer valid for new ADT Authorized Provider customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer. This is not a Google promotion.
†Some features, including mobile notifications, remote control, video streaming, and video recording, require working internet, Wi-Fi a Google Account and Google Home app. Google Nest products and services featured are designed to make life easier and build a helpful home and were not designed specifically for life-sustaining or safety-critical use cases. These products and services depend upon working internet, Wi-Fi, and, in some cases, the service availability from the ADT and/or Google. To learn more, please visit g.co/nest/TOS.
**Google Nest Hub (2nd gen) requires a Wi-Fi network, a nearby electrical socket, and a compatible (Android, IOS) mobile device. A google account is required for full access to features. Minimum OS requirements are available at g.co/home/req. iOS is a trademark of Cisco and is used under the license. Compatible smart devices required.
Google, Nest Doorbell, Nest Cam, Nest Hub, Nest Thermostat and Google Home are trademarks Google LLC.